Refund Policy
Jaztravels.com, operated by Jaz Travels LLC (EIN: 32-0507863), offers cruise, flight, and hotel deals. Refunds depend on supplier policies and our fees. Here’s the essentials:
- • Supplier Rules Govern: Refunds for cancellations vary by supplier (airlines, cruise lines, hotels)—some are non-refundable, others allow partial refunds with penalties. Check terms at booking.
- • Our Fees: Admin fee applicable per passenger/booking applies to all cancellations, plus supplier charges. Service and post-ticketing fees are non-refundable.
- • Process: Contact us by phone/email, then submit a written request to info@jaztravels.com. Refunds take 10–16 weeks, issued to the original payment method.
- • Cruises: Refund per cruise line policy; supplier cancellations follow their terms.
- • Flights: Non-refundable fares may refund unused taxes (less fees); airline cancellations depend on their rules.
- • Hotels: Refund per hotel policy; supplier cancellations follow their terms.
- • Special Cases: No refunds for force majeure unless supplier allows; ATOL claims apply if insolvency occurs. No-shows forfeit refunds.