Terms and Conditions
Welcome to Jaz Travels ("Jaz Travels," "we," "us," "our"). These Terms and Conditions govern your use of our website (the "Site") and the services provided through it, including booking travel reservations (either directly via the website or through our customer service team). By using the Site, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you must refrain from using the Site or making any travel reservations.
We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on the Site. Your continued use of the Site following such updates constitutes your acceptance of the changes. Please review these Terms and Conditions periodically to stay informed of any updates.
1. Travel Information
Our website provides information on destinations, airfares, flight schedules, tours, packages, insurance, cruises, transportation, currency exchange, and other travel-related details. This information is supplied by third-party providers, including airlines, hotels, transportation companies, and other suppliers. While we take reasonable steps to ensure its accuracy, we cannot guarantee the completeness or accuracy of such information.
We are not responsible for any inaccuracies in the information provided by third parties. We recommend confirming all travel details directly with the relevant providers before making any decisions or bookings.
It is your responsibility to ensure you meet all passport, visa, and health requirements for your trip. While we may assist in obtaining this information, the final responsibility lies with you.
2. Pricing
Prices displayed on our website are subject to change without notice. Prices may fluctuate due to changes made by third-party providers such as airlines and hotels. Special conditions may apply to specific prices and packages, and it is your responsibility to verify these conditions with us or the relevant provider.
Prices on the website may not include taxes, airport fees, or other charges. These additional costs will be clearly displayed during the booking process before payment is made. Prices are generally displayed in US and/or Canadian dollars.
3. Airfares
Airfares are generally quoted in US or Canadian dollars, unless otherwise stated. If there is a price change of more than 7% from the quoted price at the time of booking to the time of ticket issuance (except for increases in taxes or fees), you are entitled to cancel your booking and receive a full refund. Once payment has been made and tickets have been issued, no further price increases will apply, except for taxes and government charges.
4. Booking Confirmation
Some bookings may provide you with a confirmation number prior to the issuance of a ticket. Please note that the booking process is not complete until you have received your ticket number. In rare cases, we may be unable to honor a fare due to unforeseen errors.
5. Payment Authorization
By providing your credit card information, you authorize Jaz Travels to charge your credit card for the total amount shown, including any applicable taxes, fees, and charges.
6. Passports, Visas, and Health Requirements
Before booking your trip, ensure you meet the passport, visa, and health requirements for your destination and any countries you transit through. It is your responsibility to ensure that all travel documents are valid, and you are compliant with the entry requirements of the countries you visit. For example, many countries require that your passport be valid for at least six months beyond your return date.
Jaz Travels is not responsible for any refusal of entry, boarding, or deportation due to incomplete or incorrect travel documents.
7. Entry Requirements for the United States
As of January 23, 2007, the United States requires all travelers, including Canadian and US citizens, to have a valid passport for air travel to the US. Please ensure your passport is valid for at least six months beyond your intended return date.
8. Travel Insurance
We strongly recommend that you purchase travel insurance to cover cancellations, health issues, baggage loss, and other unforeseen events. Jaz Travels offers travel insurance options for every sale, but the purchase of insurance is optional. It is your responsibility to read and understand the terms and coverage of your insurance policy. Claims should be made directly to the insurance provider, such as Travel Guard.
9. Cancellations and Changes
If you need to change or cancel your travel plans, you must notify us in writing. Due to our automated ticketing system, many tickets are issued instantly, and these may be non-refundable and non-changeable. We may charge a service fee for cancellations or changes if permitted by the airline, in addition to any airline fees. Some airline tickets may be fully non-refundable or subject to penalties.
10. Lost Tickets
If you lose your tickets, we may be able to re-issue them for a fee, depending on the circumstances and how close to your travel date the loss occurs. However, not all tickets are eligible for re-issuance. We recommend purchasing sufficient insurance coverage to protect against this risk.
11. Frequent Flyer Programs
Most of our airfares allow the accumulation of frequent flyer miles. You can enter your frequent flyer program and number during the booking process. Once your ticket is issued, your frequent flyer details will be sent to the airline. However, for certain fares, such as Air Canada Tango fares, frequent flyer numbers cannot be added after booking.
12. Suitability of Travel Products and Services
We do not guarantee that the travel products and services listed on our website will be suitable for your needs. We are not liable for any claims regarding the suitability or quality of the services provided.
13. Specials and Promotions
Special offers and promotions are available for a limited time and may be subject to specific terms and conditions. Please check with us to verify if a "special" is still available. If you book a "special," you must pay within 72 hours of booking confirmation, unless otherwise agreed in writing. Failure to make payment within this timeframe may result in the cancellation of your booking.
14. Intellectual Property
The content on this website, including but not limited to software, design, text, graphics, and the selection and layout of the website, is either owned by Jaz Travels or licensed to us and is protected by Canadian and international intellectual property laws.
You may view and copy the pages of this website for personal use through the normal operation of your web browser. Any other use, including copying, distributing, selling, modifying, transmitting, reusing, reposting, or publishing the materials from this website, is strictly prohibited unless you have obtained written permission from the respective owner.
Unauthorized use of the content on this website may breach this agreement and potentially violate copyright and other intellectual property laws. Certain trademarks, service marks, company names, logos, and trade names displayed on this website are owned by Jaz Travels or its licensors. You do not have permission to use these trademarks or any of the protected content on this website without express authorization from the respective owners.
15. Your Use of the Site
You agree to use this site responsibly and in good faith. You are prohibited from engaging in any of the following activities:
- • Making fraudulent, speculative, or false inquiries, bookings, reservations, or requests through the site;
- • Using someone else's name, ID, or password without permission;
- • Impersonating another person or entity while using the site;
- • Posting or transmitting unlawful, defamatory, obscene, inflammatory, or pornographic material, or any material that could lead to legal proceedings;
- • Tampering with, hindering, or making unauthorized modifications to the operation of the website;
- • Deleting data from the website without our permission;
- • Transmitting any virus or disabling feature to the site;
- • Breaching any third-party rights, including intellectual property rights or confidentiality obligations;
- • Framing this website as part of another site or caching its content for commercial gain;
- • Attempting any of the above prohibited activities or allowing others to do so on your behalf.
16. Your Warranties
By using this website, you warrant that:
- • You are of sufficient legal age to use this site and create legally binding obligations for any liability incurred by your use of the site;
- • You are responsible for all activities conducted on this site using your ID and password;
- • The information you provide via this website is accurate, truthful, and not misleading or deceptive.
17. Indemnity
You agree to indemnify and hold harmless Jaz Travels, its officers, employees, and agents from any and all losses, costs, damages, claims, and expenses arising from:
- • Any breach of these terms by you;
- • Any act or omission by you or anyone acting on your behalf;
- • Any claim or legal action brought by a third party against Jaz Travels as a result of your actions or omissions.
18. Privacy
We respect your privacy. We will not disclose personal information, such as your name, contact details, or browsing habits, unless you have given permission or we are required to do so in accordance with your instructions or to fulfill a request.
We may share your personal information with third-party providers (such as airlines, hotels, and car rental companies) to facilitate your travel arrangements. Additionally, we may disclose aggregated user data and statistical information for reporting purposes or to improve our services.
19. Disclaimer
We make no representations or warranties regarding the accuracy, completeness, or timeliness of the content on this website. The website and its contents are provided "as is." We do not guarantee that the products or services offered on this site will meet your expectations, and we disclaim all implied warranties, including merchantability or fitness for a particular purpose.
We do not represent that the website, its server, or the products and services offered are free from errors, viruses, or defects. We do not warrant that the website will meet your needs or be available uninterrupted or without delay.
Our role is to facilitate your travel arrangements, and we are acting solely as an agent for third-party providers. The products and services offered are provided by those third parties, and you enter into a legal relationship with them, not us.
We are not liable for any loss or damage arising from the use of third-party products or services, nor for any loss or damage related to your use or inability to use this website.
20. Confidentiality
This website is intended for communication regarding travel arrangements and bookings. We do not accept information that is confidential or proprietary, other than what is required for your travel services. Please refrain from submitting confidential information via this site.
Any ideas or suggestions you submit to us will become our property and can be used without restrictions, even if marked confidential.
21. Linking to Other Websites
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement, verification, or responsibility for the content of those sites. Jaz Travels is not liable for any damages or losses incurred through the use of linked websites.
22. Amendments
We may amend these Terms and Conditions at any time by posting the updated version on our website. The revised Terms and Conditions will take effect immediately upon being posted, and it is your responsibility to review them regularly.
23. Termination
We reserve the right to terminate your access to the website and any agreements between us immediately if you breach any of these Terms and Conditions.
24. Our Relationship
By using this site, no agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is established between you and Jaz Travels. These Terms and Conditions govern only your use of the website and do not create any formal legal relationship beyond that of a website user and service provider.
25. Notices
Unless otherwise required by law or specified by us, any notices you wish to send to us should be directed to info@jaztravels.com. We will send any notices to the email address you have provided. Notices will be considered received 24 hours after the email is sent, unless we are notified that the email address is invalid or the email could not be delivered.
26. Governing Law
In the event of a dispute arising from this agreement or your use of this website, we reserve the right to determine the appropriate legal jurisdiction, at our sole discretion.
27. General
If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will be removed, and the remaining provisions will continue in full force and effect.
Headings in these Terms and Conditions are for reference purposes only and do not affect the interpretation of the agreement.
Failure to take action against a breach by you or others does not waive our right to take action in response to future or similar breaches.
In this Agreement, the term “website” includes any email bulletins, content, or materials we provide to you through or initiated by this website.